TERMS AND CONDITIONS

Last updated: 28 September 2026

Welcome to Rosewood Jewellery.

These Terms and Conditions apply to purchases made through the Rosewood Jewellery online store. Please read them carefully before placing an order.

Rosewood Jewellery is operated by ERRORU V.O.F., a business registered in the Netherlands.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

1. Definitions

In these Terms and Conditions:

Business, we, us or our: ERRORU V.O.F., trading as Rosewood Jewellery.

Customer, you or your: An individual purchasing products primarily for personal, household or domestic use.

Website: The Rosewood Jewellery online store and any associated pages operated by us.

Product: Any item offered for sale through our Website.

Order: A request submitted by a Customer to purchase one or more Products.

Business Day: A day other than a Saturday, Sunday or applicable public holiday.

Australian Consumer Law: Schedule 2 of the Competition and Consumer Act 2010 (Cth).

International Fulfilment Partner: A supplier, warehouse, logistics provider or other third party outside Australia that assists with preparing and delivering an Order.

2. Business Information

Legal business name: ERRORU V.O.F.
Trading name: Rosewood Jewellery
Netherlands Chamber of Commerce (KVK): 42175592
Website: rosewood-jewellery.com
Customer service: info@rosewood-jewellery.com

Rosewood Jewellery is an online store operated from the Netherlands and serving customers in Australia.

Orders may be processed and dispatched by international fulfilment partners. We do not operate a physical retail store in Australia.

3. Application of These Terms

These Terms and Conditions apply to all purchases made through our Website.

By placing an Order, you confirm that:

• You have read and accepted these Terms and Conditions.
• The information you provide is complete and accurate.
• You are legally able to enter into the purchase agreement.
• You understand that your Order may be fulfilled and dispatched internationally.
• You agree to any additional product-specific or promotional conditions clearly displayed before purchase.

Nothing in these Terms and Conditions limits your mandatory rights under applicable consumer protection laws.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, materials and other information displayed on our Website are accurate.

However, slight variations may occur due to:

• Individual screen settings and lighting.
• Product photography.
• Reasonable manufacturing variations.
• Manual measurements.
• Minor packaging differences.

These variations do not automatically constitute a product defect. Your statutory rights remain unaffected where a product does not match its description or fails to meet applicable consumer guarantees.

Our jewellery collection includes products made from different materials and finishes. Please review the individual product description and relevant care information before purchasing.

We recommend following our Jewellery Care Guide to help maintain the appearance of your jewellery.

We reserve the right to correct genuine typographical, pricing or product-information errors, subject to applicable law.

5. Prices and Promotions

Unless otherwise stated, prices are displayed in Australian dollars (AUD).

Applicable taxes and import charges covered by Rosewood Jewellery are included in the total price displayed at checkout.

Any applicable delivery charges will be clearly displayed before payment.

Your bank or payment provider may charge currency conversion or international transaction fees. Such fees are outside our control.

Promotional offers may be subject to:

• Specified promotional periods.
• Minimum purchase requirements.
• Product exclusions.
• Stock availability.
• Usage limits.
• Other conditions clearly displayed with the promotion.

Discount codes cannot be combined unless expressly stated otherwise.

Any advertised previous prices, discounts or price comparisons will be presented in accordance with applicable consumer protection laws.

Multiple-Item Discounts

We may offer additional discounts when Customers purchase multiple eligible products.

The applicable discount percentages, minimum quantities and other conditions will be displayed on our Website or during checkout.

For eligible change-of-mind returns, refunds will be calculated using the amount originally paid for the returned products, including any discounts applied at checkout.

Buy One, Get One Free Promotions

Certain products may be offered as part of a Buy One, Get One Free promotion.

For a voluntary change-of-mind return, both products purchased together as part of the promotional pair must be returned together.

Customers may return both promotional products or keep both products. Partial change-of-mind returns of a promotional pair are not accepted.

If both products are returned in accordance with our Returns & Refunds Policy and the return is approved, the Customer will receive a refund of the original promotional amount paid for the pair, including any additional discounts applied to those products.

These promotional return conditions do not limit any rights or remedies available under the Australian Consumer Law.

6. Placing an Order

After submitting an Order, you will normally receive an electronic confirmation.

An Order confirmation acknowledges that we have received your Order. It does not necessarily mean that the Order has been accepted.

We may decline or cancel an Order before dispatch where:

• A Product is unavailable.
• Payment cannot be authorised.
• Delivery information is incomplete or invalid.
• We reasonably suspect fraud or unauthorised payment activity.
• An obvious pricing or product-information error has occurred.
• We cannot legally supply the Product to the specified destination.

If we cancel an Order after receiving payment, we will refund the amount paid for the cancelled products, together with any associated delivery charges where applicable.

The purchase agreement is considered accepted when we confirm that your Order has been dispatched, subject to applicable law.

7. Payment

Payment must be made using one of the accepted payment methods available during checkout.

By placing an Order, you confirm that you are authorised to use your selected payment method.

Payments may be processed by independent payment providers. These providers may apply their own terms, security procedures and privacy practices.

We are not responsible for charges imposed independently by your bank or payment provider, except where otherwise required by law.

8. International Fulfilment and Import Charges

Orders may be processed and dispatched by international fulfilment partners located outside Australia.

All orders delivered to Australia are shipped on a Delivered Duty Paid (DDP) basis.

Rosewood Jewellery covers all applicable import duties, import taxes and customs clearance charges associated with delivering your Order to Australia.

These costs are included in the total amount displayed at checkout. Any applicable delivery charges will be clearly displayed before payment.

Customers will not be required to pay additional import duties or customs clearance fees upon delivery.

We will not intentionally undervalue products or provide incorrect customs information.

Customers are responsible for providing accurate delivery and identification information where reasonably necessary for shipping or customs processing.

If you are unexpectedly asked to pay additional import charges for your Order, please contact our customer service team before making payment so we can investigate and resolve the situation.

This section does not affect your rights under applicable consumer law.

9. Delivery

Products are delivered to the address provided during checkout.

Customers are responsible for checking that their delivery address, postcode, apartment number and contact details are accurate before submitting an Order.

Our estimated processing and delivery times are outlined in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Delays may occur because of:

• Carrier disruptions.
• Customs or border inspections.
• Severe weather.
• Public holidays.
• High seasonal demand.
• Incorrect delivery information.
• Events outside our reasonable control.

We will take reasonable steps to assist Customers when an Order is significantly delayed.

If we become aware that an Order cannot be fulfilled or delivered, we will contact the Customer and provide an appropriate solution in accordance with applicable law.

Risk of loss or damage remains with Rosewood Jewellery until the Product has been delivered to the Customer or an authorised recipient.

Please refer to our Shipping Policy for further delivery information.

10. Tracking and Delivery Confirmation

Where tracking is available, tracking information will be provided by email or through our Website.

Tracking updates may take several Business Days to appear after dispatch.

An Order may be recorded as delivered when the carrier confirms delivery to:

• The Customer's delivery address.
• An authorised safe location.
• A parcel locker or collection point selected by the Customer.
• An authorised recipient.

If tracking indicates that your parcel has been delivered but you cannot locate it, please contact us promptly.

We will review the circumstances and, where appropriate, investigate the matter with the delivery provider.

A delivery confirmation does not prevent a Customer from raising a genuine non-delivery claim.

11. Order Changes and Cancellations

Please contact us as soon as possible if you wish to change or cancel an Order.

We cannot guarantee that an Order can be changed or cancelled once processing has started.

After dispatch, Orders generally cannot be cancelled through our standard cancellation process.

If you change your mind after dispatch, you may request a voluntary return following delivery, provided the products meet the conditions described in our Returns & Refunds Policy.

Your statutory cancellation and consumer rights, where applicable, remain unaffected.

12. Thirty-Day Change-of-Mind Returns

Rosewood Jewellery offers a voluntary 30-day change-of-mind return period for eligible purchases.

The return period begins on the date your Order is delivered.

To qualify for a change-of-mind return:

• Submit your return request within 30 days of delivery.
• Products must be unworn, unwashed, unaltered and undamaged.
• Trying an item on briefly to assess its appearance or fit is permitted, provided it remains in its original condition.
• Original tags must remain attached, where supplied.
• Original packaging should be included where reasonably possible.
• All accessories and components supplied with the returned product must be included.

Returns that do not meet these conditions may be declined.

Customers must contact our customer service team before sending back a voluntary change-of-mind return.

Following review of the request, we will provide the appropriate return address and further instructions.

Return Shipping Costs

For voluntary change-of-mind returns, Customers are responsible for all applicable return shipping costs.

Returns may need to be shipped to an international return facility outside Australia. International return postage may be significantly more expensive than domestic postage.

Any applicable postage, customs or clearance costs associated with a voluntary change-of-mind return are the Customer's responsibility, subject to mandatory legal requirements.

We strongly recommend using a tracked shipping service and retaining your postage receipt.

Customers are responsible for ensuring that voluntary returns reach the return address provided in our instructions.

Buy One, Get One Free Returns

Products purchased together as part of our Buy One, Get One Free promotion must be returned as a complete pair to qualify for a voluntary change-of-mind refund.

Both promotional products must meet our standard return conditions.

Returning only one item from a promotional pair is not eligible for a voluntary change-of-mind refund.

If both products are received, inspected and approved, we will refund the original promotional amount paid for the pair, taking into account any additional applicable discounts.

All voluntary return shipping costs remain the Customer's responsibility.

These conditions do not affect statutory rights concerning faulty, damaged, incorrect or misdescribed products.

For complete information, please review our separate Returns & Refunds Policy.

13. Products Excluded From Change-of-Mind Returns

The following products are excluded from voluntary change-of-mind returns:

• Personalised or custom-made products.
• Products that have been worn, damaged or altered.
• Incomplete returns.
• Products that do not meet our standard change-of-mind return conditions.

Promotional products may also be subject to additional return conditions clearly disclosed before purchase.

Discounted products are not automatically excluded from our change-of-mind return policy.

These exclusions do not apply where a Customer is entitled to a remedy under applicable consumer law.

14. Faulty, Damaged or Incorrect Products

Please contact us if a Product arrives damaged, is faulty, is incorrect or differs significantly from its description.

When contacting us, please provide:

• Your full name.
• Your order number.
• A description of the problem.
• Clear photographs or other relevant information, where reasonably available.

We may request additional information where reasonably necessary to assess the issue. This does not remove your statutory consumer rights.

Under the Australian Consumer Law, Customers may be entitled to a repair, replacement, refund or other legally required remedy, depending on the circumstances.

For a major failure, Customers may generally choose between a refund and a replacement.

For a minor problem, we may be entitled to provide an appropriate repair within a reasonable period.

If a Product is confirmed to have a problem covered by applicable consumer guarantees, reasonable return costs will be reimbursed in accordance with the law. Please retain your postage receipt.

Our voluntary 30-day return period and promotional return conditions do not restrict your statutory rights.

15. Refunds

For voluntary change-of-mind returns, returned products will be inspected after reaching the designated return facility.

Once a return has been inspected and approved, the Customer will receive a refund of the amount originally paid for the eligible returned products, taking into account applicable discounts.

Buy One, Get One Free Refunds

If both promotional products are returned together and the voluntary return is approved, the refund will equal the original promotional amount paid for the pair.

Partial change-of-mind refunds for individual products within a Buy One, Get One Free promotional pair are not available.

These restrictions do not apply to remedies required by applicable consumer law.

Refund Processing

Approved voluntary change-of-mind refunds will be issued to the original payment method within 14 days of approval.

Your bank or payment provider may require additional processing time before the refund becomes visible in your account.

For voluntary change-of-mind returns, original delivery charges, return postage and applicable return-related costs are non-refundable.

This does not affect statutory rights. Where a Product does not meet the applicable consumer guarantees, refunds and associated delivery or return costs will be handled in accordance with the law.

16. Exchanges

We currently do not offer direct exchanges for voluntary change-of-mind purchases.

Customers who prefer a different size, colour or design should request a return of their original Product and place a new Order.

This does not affect a Customer's statutory rights to an appropriate remedy for faulty, incorrect or misdescribed products.

17. Consumer Guarantees

Products supplied to Australian consumers come with applicable consumer guarantees under the Australian Consumer Law.

These guarantees include, where applicable, that products must:

• Be of acceptable quality.
• Be fit for their usual purpose.
• Match their description.
• Match any relevant sample or demonstration model.
• Be fit for a particular purpose communicated to us before purchase.

Where applicable consumer guarantees are not met, Customers may be entitled to a repair, replacement, refund or compensation, depending on the circumstances.

Any manufacturer warranty, supplier warranty or voluntary Rosewood Jewellery warranty operates in addition to these legal rights.

Nothing in these Terms and Conditions limits, excludes or modifies any consumer right or remedy that cannot lawfully be excluded.

18. Customer Responsibilities

Customers are responsible for:

• Providing complete and accurate order information.
• Reviewing product descriptions, materials and measurements.
• Following relevant jewellery care instructions.
• Using products reasonably and for their intended purpose.
• Contacting us promptly when they experience delivery or product problems.
• Following the provided instructions when arranging voluntary returns.

Our Jewellery Care Guide provides additional information on caring for different jewellery materials and finishes.

Damage caused solely by misuse, unauthorised alterations, accidental damage or normal wear and tear may fall outside our voluntary return policy.

However, these conditions do not exclude any statutory consumer rights.

19. Website Availability

We aim to maintain a reliable and accurate Website, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of:

• Website maintenance.
• Security updates.
• Technical problems.
• Events outside our reasonable control.

We may update or remove products, prices, content or Website features before an Order is accepted.

Changes will not retrospectively alter accepted Orders unless agreed with the Customer or required by law.

20. Intellectual Property

All content displayed on our Website, including logos, text, graphics, product descriptions, photographs, videos, page designs and other brand materials, is owned by or licensed to Rosewood Jewellery or ERRORU V.O.F., unless otherwise indicated.

Website content may not be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by applicable law.

21. Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by applicable law, we are not responsible for loss caused solely by circumstances outside our reasonable control or by a Customer's misuse of a Product.

Any limitation of liability applies only where lawful and enforceable.

We remain responsible for our obligations under applicable consumer protection laws.

22. Events Outside Our Reasonable Control

Certain events may affect our ability to process or deliver Orders.

These may include:

• Natural disasters.
• Severe weather.
• War or civil unrest.
• Government restrictions.
• Border closures.
• Major transport disruptions.
• Industrial disputes.
• Widespread telecommunications or technical failures.

We will take reasonable steps to minimise disruption and resume our operations as soon as reasonably possible.

If an Order cannot be supplied within a reasonable period, Customers retain any remedies available under applicable law.

23. Complaints

If you experience a problem with your Order or our services, please contact:

Email: info@rosewood-jewellery.com

Please include:

• Your full name.
• Your order number, where applicable.
• A description of the issue.
• Relevant photographs or supporting information, where available.
• Your preferred resolution.

We aim to acknowledge complaints within five Business Days and resolve them as quickly as reasonably possible.

Submitting a complaint does not affect any statutory rights or available external dispute-resolution options.

24. Privacy

Personal information is handled in accordance with our Privacy Policy.

Customer information may be shared with relevant service providers where reasonably necessary to process payments, fulfil Orders, arrange delivery, provide customer support, prevent fraud and meet legal obligations.

International service providers may process information outside Australia.

Further information about the collection, use, storage and disclosure of personal information is provided in our separate Privacy Policy.

25. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

However, this choice of law does not exclude, restrict or reduce any mandatory rights available to Australian consumers under the Australian Consumer Law or other applicable legislation.

We encourage Customers to contact us first so that we can attempt to resolve disputes directly and in good faith.

Customers may bring claims before any court, tribunal or dispute-resolution body that has jurisdiction under applicable law.

26. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

Where legally possible, an invalid provision will be interpreted in a manner that most closely reflects its original lawful purpose.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our operations, services or applicable legal requirements.

The version in effect when an Order is placed will generally continue to apply to that Order, unless a change is required by law or agreed with the Customer.

The latest version and update date will be available on our Website.

28. Contact Us

If you have questions about these Terms and Conditions, your Order or our policies, please contact our customer care team.

Trading name: Rosewood Jewellery
Legal business name: ERRORU V.O.F.
Netherlands Chamber of Commerce (KVK): 42175592
Email: info@rosewood-jewellery.com
Website: rosewood-jewellery.com

Rosewood Jewellery — Timeless jewellery, thoughtfully chosen.